In the IT sector, trends cease to be in increasingly short times
to become mainstream. Three fields in technology are particularly complex when
it comes to providing services: cloud services, the Internet of Things (IoT)
and connections to public clouds.
1. The cloud accelerates its passage
Cloud services are no longer a novelty: they are part of the
digital transformation of business. Large companies are inclined to hybrid
infrastructures, in which they combine local data centers and cloud services,
while the SME sector mostly turns to the public cloud.
In this process of digital transformation, companies need advice
on how to take their loads to the cloud and how to select the most appropriate
cloud providers to their requirements. It is here that the experience of managed service provider
(MSP) is of great value to audit and manage operating systems, increase
efficiency and ensure connectivity so as not to harm customer service. MSPs
will not only assist in adapting to new forms of work but also help save costs.
2. IoT and data analysis: no limits insight
The next arrival of 5G will bring about a substantial change in
business deployments and in the connectivity of the devices we use every day.
Its capabilities, which far exceed the current 4G, will enable the
implementation in any area of the Internet of Things. But IoT brings with it
the explosion of data and with them the need for the management and maintenance
of huge amounts of information.
The MSPs will have a crucial role in the aggregation, transport,
and management of this data. They are now the new oil, and just as refined oil
has greater value, the processed data represents enormous value for business
growth. Service providers may have the role of managing and analyzing
information, which becomes the most significant tool for business development.
3. Connectivity
The new hybrid infrastructures sometimes bring IT departments
upside down when connecting their own infrastructure with large cloud
providers. Internet connections are not enough when working with vital business
applications, which may suffer from latency or performance-related issues.
Service providers have the experience to solve these difficulties
since they usually have facilities in specialized data centers that offer
private and secure connections to the AWS, Azure, IBM or Oracle clouds. These
direct connectivity platforms ensure a service with the level required by
business applications.
Specialization: a tailored service
Service providers today run the risk of losing business if they do
not specialize, either in the solutions they provide or focused on a particular
sector. Examples of this may be the MSPs that have specific connectivity
solutions, or who are dedicated to offering solutions for the financial sector,
for example.
This specialized approach has one of its bases in the time
dedicated to the client: MSPs can cover the entire operation of the IT
infrastructure and data maintenance, allowing companies to focus on their
business without worrying about systems management.
It is crucial, however, to maintain an attitude of constant
evolution in the cloud services landscape, since its evolution is constant and
very fast. MSPs must keep pace with innovation to serve future business needs.
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